FAQ

Which payment method do you accept?
We accept all major credit/debit cards and paypal.

Do you offer international shipping?
Yes, we offer international shipping to many countries. To check if we deliver to your location and to view shipping rates, please proceed to the checkout page. Customers will be responsible for all duty and taxes imposed by their custumes if any.

Can I return or exchange my purchase if I’m not satisfied?
Yes, we offer a hassle-free return and exchange policy. If you’re not completely satisfied with your purchase, simply contact our customer support team within 30 days of receiving your order to initiate the return process.

Is cancellation of my order possible?
Absolutely! You can cancel your order without any penalty. Just ensure to cancel it before it ships. In case the item has already been sent, our hassle-free return system allows you to obtain a full refund.

How long does shipping take?
Shipping times vary depending on your location and selected shipping method. Once your order is processed, you will receive a confirmation email with tracking information. Please refer to our shipping policy for estimated delivery times.

Is 925 stamped on all sterling silver items?
Yes all of our sterling silver items are stamped with 925 as required by the law.

Are all your items stamped?
Yes all of our products are stamped with the corresponding metal and manufacturers logo.

How should I care for my jewelry to maintain its quality?
We recommend storing your jewelry in a dry, clean place away from sunlight and moisture. Avoid contact with harsh chemicals, perfumes, and cosmetics. Gently clean your jewelry with a soft cloth after each use to remove any dirt or oils.

How can I contact your customer support team?
You can reach our customer support team via email at support@uletus.com or through the contact form on our website.

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